Customer Care Representative On Site (ANG)
Startek
Angeles
1d ago

Descripción del empleo

Job Duties and Expectations :

  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and / or changes to account information taken via telephone, mailings, fax, or e-mail.
  • Utilizes computer / on-line guidelines in responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or the replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches / resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on the first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Requerimientos del empleo

    Experience :

    Any previous call center experience is a plus, but not required. Must be comfortable working on a computer and talking on the phone!

    For Work-at-Home Bring Your Own Device (BYOD) Set-up, requirements include a desktop or laptop with at least i5 and 4 GB RAM and 15 mbps or greater wired internet connection.

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