Job Description Take ownership of customer issues reported and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
No previous work experience required. With at least 1yr experience in Technical Support or Helpdesk Support required for higher salary range.
Good English communications skills are required.
ENJOY THESE WORLD-CLASS BENEFITS :
With day shift and mid shift options for some sites
Big monthly incentives on top of basic pay
Additional allowances (Rice, Meal, Transpo)
Paid certification training
Healthcare Benefits (Medical and Life Insurance)
Plus 20% Night Differential