Primary Responsibilities :
Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtain agreement on potential balance payoff and / or payment terms within stated level of authority and guideline limits
Prepare and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regards to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This is a challenging role that requires providing best in class service to our customers during their times of difficulty.
It's a fast paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays.
We require our employees to be flexible enough to work any shift, any day of the week during those hours.
Required Qualifications :
An education level of at least a high school diploma or GED OR equivalent years of working experience
Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
Preferred Qualification :
1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Taking care of business at UnitedHealth Group translates to more meaning and impact as you help improve the lives of millions. Join us.