Our Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.
Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions.
Customer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and Certifications
At least High School Graduate or above.
Minimum 1-year experience of voice customer service supporting a US client in a contact center environment.
Experience with customer survey driven (CSAT) accounts.
Above Average English communication skills is expected.
Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules.
Ability to work during weekends and holidays.
Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Benefits overview :
We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more.
Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us.
Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo Enterprise Global Services
Wells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions.
WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.
The Payments, Virtual Solutions and Innovation (PVSI) group brings together the company’s robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams.
PVSI also invests in research and development and strategic partnerships to design and build next generation products and customer experiences.
PVSI teams at WFEGS provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently.
Wells Fargo Virtual Channels (WFVC) is part of PVSI business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence).
We provide customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs and more.
WFVC serves over 27 million customer interactions annual through digital and contact centers.