Operations Supervisor
Lalamove Philippines
Cebu City, PH
1d ago

The Opportunity :

  • Driver Operations : Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform
  • Community Management : Actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers
  • Driver Operations Standards : Identify, built and enforce SOP and Policies to support the activity and solve or prevent issues
  • Performance : Constantly track the efficiency of your team and the service quality provided to the network and deploy corrective / improvement actions
  • Minimum Qualifications

    What We Seek :

  • Leadership skills to deal with a large and diverse driver community
  • Strong sense of prioritization and structured mindset to cover multiple things at the same time without compromising on quality
  • Strong Integrity to make the best decisions for the company in every situation and stand firm without compromising
  • Data-driven to identify leverages and make the best decisions for the business in every situation
  • Degree holder, 3+ years of operational / leadership experience, preferably in a logistics / e-commerce fulfillment environment
  • Experience with start-up company is a plus
  • Knowledge and understanding of mobile and web technologies
  • Energetic, positive & open-minded, result-oriented and with strong business acumen
  • Good command of both written and spoken English and Cebuano dialect
  • Flexitime
  • Special Leave Benefits for Women
  • Single Parent Leave
  • Medical / Health Insurance
  • Paid Sick Leave
  • Free Lunch or Snacks
  • Paid Bereavement / Family Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Maternity & Paternity Leave
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