Telecom Test Technician
K8 Applied Innovation
Taguig City, Manilla, Philippines
10h ago

We are K8 Applied Innovation, a premier provider of technology, marketing, HR / Recruiting, administrative, and custom IT support on a worldwide scale.

Our expert team consults for leading companies on a global scale to help support integral business objectives leading to unprecedented success.

We are looking for Telecom Inside Test Technicians. This position will be assigned to perform several functions within the Commercial Customer Support Center including but not limited to the following functions : receiving incoming trouble reports from customers, screen incoming trouble reports, analyze trouble reports, test incoming trouble reports, resolve trouble conditions.

You will remotely test 911, DSO, DS1, and DS-3 circuits.

Key Responsibilities :

  • Receive and process trouble tickets.
  • Analyze trouble reports.
  • Test circuits as necessary and make action decisions.
  • Test with and for :
  • Customers / Vendors
  • Outside Forces
  • Process Improvement Manager / Quality Analyst
  • Refer troubles to field forces.
  • Perform Test Assist to the NID for Customers / Vendors & others.
  • Control and coordinates circuit repair activities.
  • Refer troubles to responsible maintenance group(s).
  • Request and provide circuit repair activity status.
  • Provide timely status to the customer on repair activities
  • Request and coordinate circuit releases.
  • Initiate referrals to technical support group.
  • Recognize and deal with irate Customers appropriately.
  • Escalate problems inside and outside the center.
  • Restores service to the Customer.
  • Perform and coordinate Preventive Maintenance test.
  • Recognize Repeater and Chronic troubles and take appropriate action necessary to ensure they don’t reoccur.
  • Monitor a special call receipt number, take calls from the customers and enter the troubles into the appropriate system
  • Answer the call receipt number
  • Gather information from the customer
  • Enter the trouble report into the system
  • Identify and flag irate customer situations and bring to attention of team leader
  • Address the incoming testing workload and perform chronic analysis
  • Picking a trouble
  • Analyzing the trouble
  • Deciding on the action to take (handoff or closeout)
  • Escalating on a process breakdown
  • Returning the circuit to the customer
  • Closing out the trouble ticket
  • Analyzing Chronic Repeaters
  • Required Skills and Competencies :

  • Excellent interpersonal and English communication skills with the ability to listen carefully and actively
  • Excellent problem-solving skills
  • Understand and demonstrate integrity and respect
  • Strong attention to detail with good time management
  • Ability to prioritize and multi-task
  • Must be self-motivated, pro-active, results-oriented
  • Experiencing in reading CLR / DLR to aide in troubleshooting effort.
  • Ability to perform trouble isolation through REACT software
  • Customer service skills for interfacing with customers
  • Class 5 switch experience (5E, DMS) troubleshooting D-Channel traps and translations troubles
  • Experience analyzing ss7 messaging
  • Working with field technicians to utilize complex testing devices such as protocol analyzers, transmission
  • measuring sets for troubleshooting service issues.
  • Experience working out of TA3000 shelfs
  • Performing tests, analyzing data and interpreting manuals and wiring diagrams to locate and clear trouble in switching equipment, data networks and associated peripherals.
  • Experience troubleshooting MUX's
  • Work with field on chronic circuit issues to pull PM's and put together plans to stabilize services on chronic facilities
  • Determine where on the span the network trouble resides and dispatch appropriate tech to resolve the trouble.
  • Troubleshoot up the hierarchy to determine if a T3 or higher issue is taking place to engage the NOC for an MSI
  • Circuit Testing, DS0, 911, DS1, T1, T3, Inside Technician

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