The Value Ambassador (Performance Development Team Lead) is responsible for managing and securing that the site is meeting or exceeding the expectations from the value side.
Collaborating with training, quality, and operations to identify opportunities and come up with action plans to manage NVPH, OCC, LOV etc.
Key Tasks and Responsibilities :
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following :
Weekly or Bi-Weekly call with the Value team and clients to discuss the opportunities and action plans
Collaborate with training and quality to align with action plans based on the identified opportunities
Conduct coaching observations and provide feedback to team leader specific for value coaching
Report value results to operations, training, and quality
Manage and create projects to achieve business objectives in a timely and accurate manner.
Analyze and interpret data, determine / oversee the progress of the metrics and come up with the next actions to improve them
Use solid analytical and decision-making skills to assess training and account performance gaps are addressed.
Conduct needs analysis, and research, and create new initiatives to strengthen the skill set of employees
Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs.
Manage and maintain the necessary documentation and reporting
Candidate must possess at least a bachelor’s degree
Must have at least 5 years of working experience as a Team Leader in a Contact Centre environment is required. Solid background in sales.
Must have excellent oral and written communication skills
Must be willing to work on a flexible schedule (i.e. nightshifts)
Must be willing to work in the McKinley Hill, Taguig office
13th & 14th Month Pay
Free HMO on the first day / 1 Free dependent upon regularization
Free Life Insurance on the first day
20% Night Differential
Php 2,500 vision care allowance (annually)
Php 2,500 medicine allowance (annually)