Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a reputable medical device company in the country.
Our respected client is seeking a Biomedical Equipment Service Specialist that will handle the installation, repairs, calibration and maintenance of biomedical equipment.
The job is based in Carmona, Cavite.
Key job responsibilities include :
Competence and Initiative
Research and identify solutions to biomedical equipment including software and hardware issues.
Diagnose and troubleshoot technical issues related to installed equipment and / or equipment offered with service contract.
Track issues through to resolution, within agreed time limits.
Document technical knowledge in the form of notes and manuals.
Plan and anticipate possible itinerary and its outcomes ahead of time.
Prioritize and manage several open issues at one time.
Good Customer Relationship and After-Sales Service
Provide prompt and accurate feedback to customers.
Follow up with clients to ensure equipment are fully functional after troubleshooting.
Ask customers targeted questions to quickly understand the root of the problem.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Maintain jovial relationships with clients.
Support the team by accomplishing individual and group tasks.
Follow the sequencing of demo-pullout assignment.
Prepare accurate and timely reports every week.
Report and discuss issues and assigned technical topics during weekly meeting.
Maintain respect and empathy towards fellow employee
Bachelor’s degree graduate
With background in Medical Equipment / Electronics
With relevant experience in Installation, Repairs, Calibration and Maintenance of Medical Equipment / Electronics
Willing to travel for work
Must be willing to work on-site which is in Carmona, Cavite