Customer Service Representative (m/f/d) | Voice Account | Eastwood, Quezon City
Ubiquity
Quezon City, Philippines
5d ago

Ubiquity delivers process outsourcing and advisory solutions across customer service, technology.

We're Hiring.

We are hiring for Customer Service Representatives to join our Financial team. Our Customer Service Representatives is an integral role in the operations of our Manila office.

The details.

Day-to-day responsibilities :

  • Explain the plan’s procedures, protocols, benefits, services, and any other necessary information to the members who telephone or visit the Member Services Department.
  • Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.
  • Answer all incoming member phone calls within the department’s goal timeframe.
  • Document every incoming call during the course of the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.,)
  • Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint / Grievance Policy and Procedure.
  • Make all attempts to resolve all member disenrollment / cancellation requests, complaint / grievances, and assist the member with their questions or concerns and following up as appropriate.
  • Assist with Member Outreach programs and implementations as needed.
  • Foster good corporate relations by practicing good customer service principles (i.e., positive attitude, helpful, etc.).
  • Perform other duties as assigned by Department Management.
  • Requirements

    Ideal Candidates have :

  • Above-average to Excellent English communication skills Preferably
  • 1 year BPO background handling Customer Service programs is required for this role
  • With experience handling Email CS preferred but not a requirement
  • Highly analytical and customer service oriented
  • Must be willing to work in Eastwood, Quezon City
  • Must be willing to work on shifting schedules (day, mid and night shift)
  • Must be willing to work on weekends and holidays
  • The Perks.

  • Learning and Development
  • Opportunities
  • Career Advancement Opportunities
  • Healthcare Benefits
  • Group Life Insurance
  • Tenure Based Benefits
  • Profit-Sharing
  • Annual Performance Appraisal Retirement Benefit
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