Ubiquity delivers process outsourcing and advisory solutions across customer service, technology.
We are hiring for Customer Service Representatives to join our Financial team. Our Customer Service Representatives is an integral role in the operations of our Manila office.
Day-to-day responsibilities :
Explain the plan’s procedures, protocols, benefits, services, and any other necessary information to the members who telephone or visit the Member Services Department.
Facilitate member requests for changes with network provider changes, transportation requests, or any other member request for assistance as appropriate.
Answer all incoming member phone calls within the department’s goal timeframe.
Document every incoming call during the course of the call with pertinent details (i.e., caller name, contact info, reason for call, action taken, resolution, etc.,)
Respond to complaints against the health plan and its contracted facilities by utilizing the departments Complaint / Grievance Policy and Procedure.
Make all attempts to resolve all member disenrollment / cancellation requests, complaint / grievances, and assist the member with their questions or concerns and following up as appropriate.
Assist with Member Outreach programs and implementations as needed.
Foster good corporate relations by practicing good customer service principles (i.e., positive attitude, helpful, etc.).
Perform other duties as assigned by Department Management.
Ideal Candidates have :
Above-average to Excellent English communication skills Preferably
1 year BPO background handling Customer Service programs is required for this role
With experience handling Email CS preferred but not a requirement
Highly analytical and customer service oriented
Must be willing to work in Eastwood, Quezon City
Must be willing to work on shifting schedules (day, mid and night shift)
Must be willing to work on weekends and holidays
Learning and Development
Career Advancement Opportunities
Group Life Insurance
Tenure Based Benefits
Annual Performance Appraisal Retirement Benefit