Business Transformation: Customer Service - Project Manager
Manila, Philippines
5d ago

Job Description :

  • Provide stakeholders essential reports on a daily, weekly and monthly basis
  • Gather data from primary or secondary data sources and maintain databases / data systems
  • Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports
  • In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports / dashboards
  • Develop and implement strategies that optimize statistical efficiency and quality
  • Closely work with CS Operations to prioritize business and information needs
  • Locate and define new process improvement opportunities
  • Restructure reports by applying possible automations
  • Requirements :

  • At least 3 years of experience in Business Analytics or any related field
  • Highly logical and has strong mathematical reasoning
  • Excellent in MS Excel and other Analytical tools
  • Experience in the eCommerce industry is a plus
  • MySQL database knowledge and VBA programming is a plus
  • Experience in Project Management supporting Customer Service or Customer Support team
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