Blueprint Programmer
San Mateo, Rizal, PH
3d ago

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities

We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.

We also make employee advancement and overall wellbeing a priority because we value our employees above all else.

Blueprint Programmer

Do you have good programming background and can create code by hand?

Are you someone who can fix and make improvements for existing applications?

Are you a programmer who was know to be effective and can work with minimal errors?

The successful candidates will be responsible for building and testing Blueprint flows to support improvements and communications for projects impacting internal and external call center representatives.

The programmer is accountable to test, troubleshoot and fix the various blueprint applications according to business needs, process changes, and / or technical feedback received.

The programmer must comply with documentation standards and style guides, corporate rules and tool structure.

You will have an opportunity to

  • Edit / Update Process Flows required for programming to ensure they respect established guidelines
  • Program processes in BPI applications and ensure fully integrated solutions (CCE, recommendation tool, automation, widgets)
  • Review, Test, Troubleshoot, Fix BPI application end-to-end process using testing tools
  • Enter Content in BPI (e.g. MOTD, In-Step Content, Need Help, Categorization, etc.)
  • Filter and fix feedback based on established priorities (logic and content)
  • Be able to identify non-compliance to guidelines, propose alternatives and advise partners on how to meet business needs.
  • Assist management in identifying opportunities to improve navigation, quality of flows and agent experience
  • Have the ability to understand local (functional team) business process and communicate effectively verbally and in writing with our internal partners.
  • Ensure final product provides required data points required for insight and analysis.
  • Research and implement innovative ideas to continuously improve Blueprints and enrich our overall content management program
  • Share and apply key learning to ensure optimal knowledge base content
  • Possess strong organization and time management skills with the ability to make decisions and prioritize work to meet strict timelines.
  • You will be a great fit on our team if

  • Relevant programming experience in any language
  • Great attitude
  • Self Starter
  • Experience with Process Designer
  • Experience with Admin UI
  • Authoring experience with knowledge base tools and experience building test cases
  • If this role sounds interesting to you, please email jonathan.violan

    Additional Information :

    Position Type : Non Management

    Job Status : regular - full Time

    Position Level : Q15

    Application Deadline : 08 / 31 / 2020

    Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.

    We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

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