The Impact :
You will develop and maintain a positive relationship with the assigned S&P Market Intelligence and / or RateWatch accounts.
You will understand business needs, to seek cross-sell opportunities, and to drive service adoption of S&P Market Intelligence products;
Minimize risk and provide feedback on account health and use best practices to retain client relationship
In this role you will have the opportunity to immerse yourself in the exciting and constantly-evolving financial industry.
You will get to work with clients within the Corporates segment in Europe; in doing so you will get to learn their business and help them understand how to get the most out of our products and tools.
As the key partner for our clients, the Relationship Management team masters industry, product, and financial knowledge to keep clients informed.
Relationship Managers work with their clients to learn about the challenges and opportunities they face, and will discuss how Market Intelligence solutions can enable them to achieve value through their partnership within the organization.
Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
Discuss current service use case
Assess clients' needs for new opportunities to pass to regional sales for follow-up (upsell to Market Intelligence, Banker / Banker Cloud, CRE, or adding users to current product and reports)
Manage incoming calls and e-mails from assigned accounts
Provide client training as needed via Skype, WebEx demonstrations, or by phone
Contact all new contracts added and users to drive product's adoption
Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
Secure renewal through coordination with pod lead, manager, and other teammates
Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
Maintain and grow industry knowledge by attending webinars and other topical trainings
Other tasks as assigned
Basic Qualifications :
University degree or equivalent education
Experience working with corporations and professional service organizations in a client service, sales, or product support role / setting.
Interest in solving problems for clients through the delivery of financial market data solutions and analytical tools.
Proficiency in MS Office, Excel and Salesforce.
Strong interpersonal communication skills, and confident in delivering product demonstrations.
Willing to work in a night shift schedule .
Preferred Qualifications :
Experience working with the financial institutions industry
Knowledge of the U.S. banking system
An understanding of products consumers
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.
We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence.
For more information, visit .
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.