Scheduler
Sutherland
Taguig, Manila, PH
6d ago

Job Description :

Sutherland is looking for someone analytical and attentive to join us as Scheduling in Work Force Management. The Scheduler in Work Force Management will be responsible in building schedule plans for assigned programs and monitoring efficiency of schedules.

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Work Force Management Scheduler gets to :

Be the expert : Study historical trends and actual shrinkage to change & adapt scheduling plans; Ensure scheduling efficiency

Extend support : Plan team activities such as meetings, trainings, and coaching sessions

Strengthen relationships : Participate in team calls to understand the project objectives, seek relevant clarifications and respond appropriately to client queries

Set the path to success : Design the research framework approach on the basis of preliminary research and allocate responsibilities

Qualifications :

Our most successful candidates will have : External

  • 1-2 years of reporting experience in the same capacity
  • Knowledge in CMS Avaya and other WFM Tools
  • Proficiency MS Excel
  • Attention to details
  • Excellent communication skills. Able to communicate with stakeholders and clients confidently using the English language
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Reliability in following through with commitments and responsibilities
  • Ability to innovate and deploy data-driven business solutions
  • Ability to manage and navigate a constantly changing business environment
  • Our most successful candidates have : Internal

  • Tenure of at least 18 months in the company.
  • Should have a minimum of "Exceeds Most" overall average PDP score or part of the top 20%.
  • No active disciplinary actions.
  • Attention to details
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Reliability in following through with commitments and responsibilities
  • Ability to innovate and deploy data-driven business solutions
  • Ability to manage and navigate a constantly changing business environment
  • Basic WFM knowledge
  • Proficiency MS Excel
  • LI-EN1

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