Sr. ServiceNow Developer
ISS | Institutional Shareholder Services
Makati City, Philippines
4d ago


The ServiceNow Developer is a key contributor to the ISS Information Technology team and will have the opportunity to work across various application platforms and business teams.

The position is a highly visible role and a key member of the ISS Information Technology team as ServiceNow is a mission critical application supporting ISS Global Helpdesk and PMO.

As this role is customer-facing, the candidate filling this position must be able to communicate well with co-workers and business teams.

This role must be adoptive to various projects and platforms.

The role shall use best SDLC practices to design, develop, test, and migrate within ServiceNow or integrated systems including Active Directory.

Java / J2E, Java Script, .Net, SQL, HTML, REST API, SOA & other web service methodologies to enhance, integrate and support our Corporate Application footprint are required.

In this role you will be required to interact with business analysts, developers across IT and business power users to understand their requirements, provide recommendations and create design specifications, develop, test and deploy code, prioritize work and develop innovative solutions.

Quality is key, as is the ability to understand customer requirements and translate them into a technical reality that is extendable and maintainable.


  • Participate in all aspects of project lifecycle with a primary focus on application design and software development.
  • Document, Design, develop, test, train, and deploy high quality business solutions for ServiceNow and integrated applications and / or databases.
  • Strong oral and written communication skills. Has ability to gather and analyze requirements from users and translate business requirements into technical specifications.
  • Design, develop, test, document, and deploy high quality business solutions on the ServiceNow platform.
  • Conduct day to day production activities, data maintenance, cleaning and verification in ServiceNow.
  • Assist in data imports / exports and maintain integrations to ServiceNow, AD, Salesforce and other internal applications.
  • Review and update of SQL / SOQL / Java scripts.
  • Demonstrated ability to effectively work in a multi-location team environment.
  • Identify and document tasks required for environment setup and technical activities required to implement and / or enhance applications.
  • Perform end to end testing of fixes / enhancements execute unit and integration tests.
  • Coordinate with vendors access and / or tasks required to execute technical activities for projects.
  • Clearly communicate with other ISS teams regarding status, technical issues and creative solutions.
  • Leverage industry development best practices, frameworks and methods.
  • Possess a sense of urgency with real focus on delivery dates and project completion.
  • Comfortable working in an agile development environment with flexible processes and changing requirements.
  • Some project management and / or business analysis experience.
  • Ability to learn new concepts and business processes rapidly with the enthusiasm to drive new initiatives and projects forward.

  • Bachelor's degree in Computer Science, MIS or an equivalent combination of skills, training, and experience.
  • Minimum of 5 years experience in Software development with at least two structured full-lifecycle software development.
  • Must have at least 3 years experience with ServiceNow, ServiceNow Admin Certification, worked in CSM / ITSM / ITOM areas and have implemented around 10 projects in the platform.
  • With experience and in Java, J2EE, .Net and / or JavaScript programming, SQL and Oracle platforms.
  • ITIL Certification, experience with software repository management tools such as Maven and advanced excel data analysis are a plus.
  • Must have strong communication, time management, and stakeholder management skills.
  • Must be a fast learner and is eager to learn new concepts and techniques to support new project and requirements.
  • Willing to work on flexible hours to support businesses across multiple timezones (Mid-shift / Night Shift)
  • LI-CP11

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