Customer Care Representative
Sun Life
Taguig City, National Capital Region
2d ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

Position : Customer Service Representative

Role Summary :

Sun Life Financial is looking for exceptional, customer oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC).

As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre.

In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information.

To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

JOB DETAILS :

Provides leadership, direction and mentoring for all testing activities on complex projects.

Actively contributes to the development of best practices. Champions quality assurance across the team and lines of business

With roots tracing back to 1865 in Canada, Sun Life Financial has grown to become an established and trusted name in insurance and financial services, with offices and operations in key markets around the world.

We recognize that our growth, success and reputation for excellence are due in large measure to our talented and dedicated employees.

In Group Benefits, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country.

Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

Life's brighter under the sun

Permanent full-time position

Incentive bonus plan and career progression program!

Brilliant benefits, without the shadow of a doubt!

No outbound sales!

Standard hours of operation, Monday to Friday until 8 : 00 pm

Job Category : Call Centre

Call Centre

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