Careers that Change Lives
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide.
Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access.
Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
At AskHR in Medtronic, our goal is to provide a best-in-class employee experience, providing a standard level of care to our customers and drive operational excellence.
We are the first point of contact for employees and managers to receive solutions and answers to their HR related questions and manage a Hire to Retire HR processes whilst collaborating with various team within and outside HR function.
The APAC ASK HR center supports 14 countries in APAC and supports 7 key languages : English, Thai, Vietnamese, Korean, Japanese, Bahasa, Mandarin.
A Day in the Life
This is an exciting time to join the APAC ASK HR Team as we embark on a HRSS transformation journey.
The ASK HR Advisor provides a standard level of customer experience to all employees across all levels and functions, providing support on HR related queries including but not limited to : policies, HR Systems, programs, processes, etc.
across APAC and / or defined geography as assigned. This position will be based at the Manila office in Philippines
In this role, you will have the opportunity to work with regional and global members of the ASK HR centers, HR Centers of Expertise and HR Business Partners to ensure consistent interpretation and guidance are given to employees and managers in relation to HR Programs & policies, HR applications and other HR services.
As the first point of contact, you will ensure that you provide a professional, consistent and efficient manner of handling the case and use applicable consultation of simple to complex cases whilst providing the appropriate solution / response.
You are encouraged to proactively learn and support the adoption of Lean culture. You will be coach to identify, resolve and / or escalate as appropriate problems that arise using A3 DMAIC process to identify root cause of issues and implement solutions.
Be curious, ask why, find the how, consult and you’ll find that you are learning through finding solutions to problems.
Key highlights of the day to day responsibilities are as follows :
Service and Manager Self-Service
Together with the Team Members you will embed operational excellence and adherence to standardized work and procedure. You will proactively support the adoption of Lean culture.
You will be responsible to adherence quality of service and meet or exceed goals and Key Performance Metrics.
We greatly value our people and we promote and support a positive and inclusive team environment where respect to individual thoughts is valued.
ASK HR Advisor, APAC Must Have : Minimum Requirements
We are looking for a qualified person with a Degree level in Human Resources or other discipline. You are a dynamic team player and can work effectively and proactively on cross-
functional teams. You can learn new technologies, processes and information to perform your job. You are good at problem solving and identifying the root cause of the case or issue and able to navigate in a complex structure with a goal to effectively and efficiently resolve the case.
You have the passion to provide a meaningful customer experience and make a difference.
Technology : Experience in using these tools will be helpful but we will also provide training : ServiceNow Case Management, Workday, Taleo
Language Requirement :
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile.
The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
ADA-United States of America)