Call Center Representative
JustPressOne, Inc.
Iloilo City, PHL
12d ago

JustPressOne, Inc. of Cebu, Phillippines is looking to hire friendly and competent Call Center Representatives to manage assigned client accounts and offer outstanding service to their customers.

Are you interested in joining a stable, growing company that offers financial incentives ? Are you an outgoing person who enjoys helping customers resolve issues?

Are you looking to work night shifts ? If so, please read on!

Customer Service Representatives earn a competitive wage of $21,000 pesos yearly plus incentive packages and the opportunity to receive a pay increase after 90 days .

Also included is 13th-month pay, double-time pay on holidays, and extensive one-to-one training in our beautiful, high-security office with state of the art computer systems.

If this sounds like the opportunity you have been looking for, apply now!

ABOUT JUSTPRESSONE, INC.

Founded in 2009, we are a phone answering service that fields inbound calls for companies within the service industry. With a simple change to their existing phone system, clients can have consumer calls transferred to our Customer Service Representatives just by pressing a single key.

Our services can reduce a company's inbound calls by up to 80% . We provide a single avenue for consumers to book and manage their home repairs and follow through with them from setting appointments to completing a satisfaction survey.

Our customer service team efficiently answers calls for our clients when they are experiencing increased call volume, are closed, or offsite.

Whether contracting us to increase their employee availability, reduce staff workload, or to completely outsource customer service call center operations, we offer customized solutions to meet our clients' every need.

We also provide accounting and sales assistance services.

A DAY IN THE LIFE AS A CALL CENTER REPRESENTATIVE

As a Customer Service Representative, you are responsible for managing client accounts by providing seamless continuity between the client and their customers.

The customers you assist will never know that you are a JustPressOne, Inc. employee, but rather work with you as an agent of the appliance repair company that you represent.

Your average call is less than four minutes, but you may encounter issues that require more detailed service.

Navigating between service screens linked to your assigned clients' systems, you make notations, schedule appointments, and update information.

As your skill increases, you are assigned additional accounts. Other responsibilities that you handle with confidence include quoting repair rates, providing warranty information, and fielding customer complaints.

We don't believe in using scripts. Our customers appreciate the compassionate and thoughtful service that you provide to them.

Your ability to effectively manage incoming calls helps strengthen our client and customer relationships. Calls are sometimes monitored to help you hone your service skills and refine your technique.

QUALIFICATIONS

  • Must be fluent in English. Spanish is a plus
  • Strong computer skills with the ability to navigate between multiple applications and Windows.
  • Self-motivation
  • Customer service and / or call center experience is a plus! Experience with Google Docs is also helpful. Are you a reliable, dependable employee?

    Do you have the ability to interact professionally, compassionately, and with understanding? Is working effectively on your own one of your strengths?

    If so, then you might just be perfect for this customer service position!

    WORK SCHEDULE

    Customer Service Representatives have a set schedule working one of two shifts : 9 : 00 pm - 6 : 00 am, or 11 : 00 pm - 8 : 00 am with a one-hour unpaid lunch.

    ARE YOU READY TO JOIN OUR TEAM?

    We understand your time is valuable and that is why we have a quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-

    minute, mobile-friendly application. We look forward to meeting you!

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