Health Care, Claims Examiner (Manila)
One Contact Center
Ortigas, Pasig City, Manila, Philippines
17d ago

Company Overview

One Contact Center embraces a work life balance environment. Plenty of growth and promotion from within opportunities for all employees.

Everyone is treated with fairness and respect. We have a lot of employees with more than 10 years of tenure. Our agents have access to a nice sleeping quarters and a very relaxing lunch room with a dual large flat screen TV.

One Contact Center has been in the business since 2000.

Job Summary

The Health Claims and Benefits Rep will provide customer service and assistance to callers regarding their policy questions and route calls to appropriate parties.

This role is part of a team environment, which requires group accountability to complete all necessary support and functions of the operational team as a whole.

Responsibilities and Duties

  • Provide inbound customer service support with a smile.
  • Listen to the needs of the caller with empathy and resolve the issues quickly.
  • Continuous training to gain excellent knowledge of the skills needed.
  • Expertise in the CRM and escalate issues as directed.
  • Adheres to all company policy and maintain a positive attitude always.
  • The work schedule is generally from 11pm to 8am. Working hours may change depending on the client's needs.
  • This position reports to a Supervisor. All calls are recorded and monitored by a QA specialist to calibrate for improvement.
  • Qualifications and Skills

  • Must have at least 9 months experience as a Claims Examiner (local and international)
  • College Graduate of any medical field or at least second year level
  • Average enunciation, grammar and communication skill.
  • Complex problem solver skill in a customer service environment.
  • Sound knowledgeable, professional, enthusiastic and reliable in the phone,
  • Benefits and Perks

  • PHP 10k Retention Bonus after 3 Months.
  • PHP 5K Attendance Monthly Bonus. To qualify no late and no absences.
  • Health Care Benefit after regularization.
  • Individual incentives for excellent performance.
  • You may visit us Mondays to Fridays 7AM-4PM and bring 1 updated resume and 1 valid ID for your building pass.

    Please proceed to this address :

    33 / F, Antel Global Corporate Center Bldg., Doà a Julia Vargas Avenue, Ortigas Center, Pasig City

    L : 661-3899 / M : Globe : +639173462158 Smart : +639296293759

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form