Intermediate Technical Analyst- FDDG
Guidance Software
Philippines, Makati City
1d ago

The OpenText FDDG Technical Analyst team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment.

The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form.

Their focus will be supporting the FDDG (Fax and Documentation Distribution) suite of products within complex customer environments.

You are great at :

  • Representing OpenText acting as first point of contact for all technical inquiries regarding FDDG products and their integration into external environments.
  • Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone-
  • based activities, and schedule adherence.

  • Act as a key point of contact for customer follow up and incident management, while maintaining the support ticket with updates and resolution.
  • Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
  • Experience working with FAX Server, Email Server, Outlook, Exchange Server and networking is required.
  • Working knowledge of Active Directory and MS Exchange or Lotus Notes preferred.
  • Previous experience working with telephony and networking preferred ; networking Technologies, FOIP and VOIP. Additional Notes : -
  • This role will be working night shift, shift rotation, Philippine holidays and on call (when necessary).- This is an Intermediate role and is open to candidates with 3+ years IT working exp.

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