Duties may include supervising workflow and quality of representatives, overseeing resolution to complex calls / inquiries
Working with management team to identify problems and improve service levels, interfacing with other bank departments / vendors / merchants / clients / investors to resolve problems
Communicating company policy, procedures and practices, making employment decisions and setting performance standards
Training and coaching staff to meet business objectives, conducting performance evaluations
Performing financial, product, and / or business case analysis and completing projects as assigned.
Market Skills and Certifications
At least 2 years of experience in the same capacity
At least 2 years of experience handling a financial line of business
Amenable to work night shift and shifting schedules
Amenable to be assigned in McKinley Hill, Taguig City
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.