The Help Center Knowledge Specialist is responsible for maintenance of the Help center along with creation and update of content.
Duties and Responsibilities :
Support / maintain Help Center
Support ongoing creation of new Help Center content, and helping to map old / new content
Assist in Help Center setup and localization in 47 locales; requires some HTML knowledge
Help with basic (low-complexity) HC content updates based on priority
Maintain / update Help Center tracker
READ MORE OF THE JOB DESCRIPTION
Bachelor’s degree holder
Must have at least 3 years relevant work experience
Strong command of English language, grammar, editorial skills
Comfortable working with internal tools (can be trained to use internal tools
Stakeholders Management skillsMust have knowledge or experience in HTML
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.