Real Estate Client Service Specialist (Senior Associate)
MSCI
Manila, Philippines
15h ago

POSITION OVERVIEW

We are currently seeking a Specialist to join the Real Estate Client Service Team under our Client Coverage organization in Manila .

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world.

Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services.

Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings.

The team members work closely with account managers and consultants to develop and maintain client relationships.

Currently, Client Service teams are present in the following locations : San Francisco, New York, Monterrey, Toronto, London, Budapest, Mumbai, Shanghai, Beijing, Tokyo and Manila.

SCOPE OF RESPONSIBILITY :

Learn and understand the MSCI Real Estate products, Indexes, methodologies, techniques and client use-cases

Analyze, understand and competently address clients’ queries, concerns and requests

Act as point of contact and must take ownership of all routine inquiries and data requests

Participate in developing client relationships through proactive follow up on issues raised by clients

Analyze market performance and data for our clients on a reactive and a proactive basis

Maintain relationships by ensuring relevant product information is shared with clients

Liaise with other MSCI departments to ensure all clients’ requests / inquiries are managed appropriately

Provide on-site client presentations or trainings which may require travel

Participate in the development of colleagues by training new hires and knowledge sharing throughout the organization

Provide client feedback to the Coverage, Product Management, Research, and Production groups

  • Keep up with current events and trends in the market place
  • SPECIFIC KNOWLEDGE / SKILLS REQUIRED :

    A self-starter who is highly motivated, and has the ability to work individually and within a team

  • Strong analytic, quantitative, and problem-solving skills
  • Deep Real Estate knowledge and broad understanding of Real Estate clients across managers, investor, consultants and agencies

    Demonstrated understanding of topics in performance analysis, benchmarking methods, and property investment

  • Excellent verbal and written communication skills in English
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients

    Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

    Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line

    Ability to develop value-added contributions to both internal and external clients

  • Adept in the use of Microsoft Office and tools
  • DESIRED EXPERIENCE :

  • 3-5 years of relevant experience
  • Experience in client servicing capacity, (via email and phone) is a plus

    Past experience in serving external financial institutional clients is a plus

    DESIRED QUALIFICATIONS :

    Undergraduate Degree in finance, economics, or other related quantitative fields is required.

    Master’s Degree in Business Administration, Finance, Financial Mathematics or equivalent is highly desired.

    Either completed or studying a Finance related professional qualification e.g. CFA, is highly desired.

    Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

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