Officer (C09) - Comp & Benefits - Ops Sup Analyst 1 (ROHQ - HR Shared Services)
Citi Brasil
Taguig, Filipinas
1d ago

This is an entry level position for Comp and Ben operations. In the 1st 6-12 months, the C&B Benefits Ops Sup Analyst 1 is expected to gain knowledge and understanding of policies and implementing guidelines in order to support administration of Compensation & Benefits processes.

The C&B Benefits Ops Specialist will be responsible in the administration of Compensation and Benefits processes such Loans, Allowances, Pensions / Retirement Administration, and general Vendor Coordination.

He / She will be assigned to handle one or more countries depending on volume transactions or complexities. The C&B Benefits Ops Specialist performance is considered satisfactory if Service Level Agreements are met and there is a recognized contribution to productivity targets through process improvements.

Responsibilities :

  • This requires in-depth knowledge of company policies & other systems interface.
  • Process benefits-related activities like loans, allowances, retirement.
  • Handle tier 2 escalations as well as policy clarifications.
  • Performs vendor coordination and vendor payments,
  • Interface with third party providers on processes which impact Benefits administration deliverables
  • Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to retirement / pension fund admin, allowances, and loans.
  • Manage different Comp & Benefits tools (ex HRMS, OSC, and vendor systems) and other related databases used for Benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
  • Participate in the transfer of services from country operations to the Manila Hub based on HRSS project methodology and Standard Operating Model
  • Prepare relevant reports and forecasts
  • Provide ad-hoc services as required by the Business or HR
  • Contribute to a culture of continuous improvement within the HRSS team.
  • Administer all data needs in relation to Comp & Ben conforming to service levels and timeframes
  • Enter and track data through a number of systems including Online Service Center
  • Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
  • Participate in projects / additional functions as required / necessary
  • Handle comp and benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
  • Ensure efficient Compensation, Benefits and mobility accounting management (FI posting, accruals, reconciliation)
  • Able to communicate Benefits rules, policies, and delivery to employees
  • Prepare legal and statutory reports to government and third party vendors. This also includes other reporting requests by the customer
  • Responsible for document management, draft and keep current complete operations process manuals including flow charts with key control points, process steps and procedures.
  • Provide the customer with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
  • Handle and perform compliance testing to ensure that processes meet business controls requirements.
  • Expected to maintain Service Level Agreement (SLA) and / or Internal Measures for the processes handled through accurate and timely performance of processes
  • Support in documenting monthly benefits scorecard, including issue / resolution tracking, running of regular control reports and track volumes
  • Serve as back up resource for other service owners as needed
  • Able to identify work process improvements and issue prevention and discuss with Team Leader
  • Key Relationships

  • Payroll, Benefits & Loans Manager
  • Payroll Team Leader
  • HR Generalists
  • Customers
  • Payroll and Comp and Ben Vendors
  • Qualifications :

  • Previous relevant experience preferred
  • Motivational fit willingness to work in a shared services team
  • At least 6 mos 1 yr experience on HR operations / Service delivery-payroll, comp. & Ben. administration work including Expat.
  • Administration & Mobility

  • Proficient in MS Applications (Word, Powerpoint, Excel)
  • Working knowledge of HR systems including payroll, comp.& Ben. systems highly desirable
  • General knowledge of client reporting across the industry and our competitors
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Able to handle high volume of work and adaptable to change
  • Able to plan and manage own time, works with minimal supervision
  • Education :

  • Bachelor’s degree / University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    The C&B Benefits Ops Sup Analyst 1 is an entry-level position responsible in providing On-boarding, Employee Life-Cycle, Off-boarding, Benefits, Payroll, administrative support and HR systems support to Citi employees.

    In partnership with HR, HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services model in Citi.

    Job Family Group : Operations - Core

    Job Family : Operations Support

    Time Type : Full time

    Full time

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