Learning Specialist

Alorica

Manila, PH

4d ago

source : Bossjob

College-level applicants are encouraged to apply.

Relevant experience is not required, but experience as an ESL teacher or teaching English in the academe is an advantage

No call center experience required

Computer-literate with PPT, Word, Excel, Outlook, etc.

Strong presentation skills.

Solid research and instructional skills.

Excellent English Communication Skills.

ESL teachers are encouraged to apply.

Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.

Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the ongoing development and support of our existing employees.

These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.

Evaluate language usage of designated employees requiring extensive support.

Create and implement action plans in order to provide ongoing and supplemental language training to employees requiring additional training.

Plan, organize, and deliver specific language support activities to improve English communication skills.

Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.

Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.

Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.

Support Language incentive programs and coordinate project-specific language incentive activities to achieve better implementation of English language skills.

Inform management of English usage training progress.

Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with Company policies and procedures.

Follow up in a timely manner to ensure customer satisfaction.

Provide feedback to management concerning possible problems or areas of improvement as well as the performance of the team.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

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