Rapid Deployment Engineer
Sophos
Makati City, PH
3d ago

Main Duties

  • Create and action a plan to deploy Sophos Endpoint to all machines in the customer environment
  • Learn and utilize specific endpoint deployment tools and techniques as part of installation plan
  • Deliver a strong customer service focus with commitment to excellence and the desire to delight customers
  • Work with Sophos MTR Incident Response Lead to focus installation efforts on priority machines
  • Own and resolve all technical problems preventing installation of Sophos endpoint on supported platforms
  • Provide regular updates to project progress to MTR Incident Response Leads and customer with the goal of deploying to all machines in the customer environment
  • Essential

  • Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to install and configure Sophos software
  • Demonstrate a professional, calm, and expert manner at all times, while also being able to show leadership during stressful situations
  • Demonstrate good judgment and ability to make sound recommendations
  • Intermediate to Advanced technical skills including but not limited to : Active Directory, Networking and troubleshooting tools like Wireshark, Linux / Unix administration, MacOS administration, Microsoft Windows OS and Server administration including Domain Controllers and Group Policy Configuration
  • Knowledgeable on the following concepts : Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery
  • Basic to intermediate experience on product implementation : pre-planning, understanding Scope of Work (SOW) and Change Control principles
  • Desirable

  • Experience with mass deployment tools (PDQ Deploy, GPO, SCCM, INTUNE and JAMF pro)
  • Experience with basic command line / batch file scripting commands (PowerShell, Python, BASH)
  • Experience with Virtualization (MS System Center Virtual Machine Manger and / or VMWARE)
  • Experience with SQL Administration
  • Understanding of Active Directory, Windows Operating System (in-depth) and other server roles and associated diagnostics, TCP / IP, DNS, SMTP, and HTTP / HTTPS, SSL
  • Experience with Sys-internals tools such as process monitor & process explorer and packet capture tools like Wireshark, Putty
  • Knowledge of Windows server setup, deployment and Group policy editor. Knowledge of network security systems, intrusion detection systems, and data backup
  • Knowledge of Linux, Unix and Mac operating systems
  • Experience with cloud computing platforms, such as AWS, Azure and GCP
  • Intermediate knowledge on switch, firewall and VPN (Cisco, Palo Alto, Fortinet, Sonicwall)
  • Experience Azure, AWS, Vmware , Hyper-V and other cloud and on-prem virtualization software
  • Comfortable troubleshooting remote desktop connections to Windows, MacOS and Linux
  • Microsoft Exchange Administration
  • Bachelor’s degree in Computer Science or equivalent work experience
  • CompTIA Security+, Network+, MCP or MCSE certifications
  • Equal Opportunities

    Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

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