Director Consulting Delivery
1d ago

Job Description

Director Consulting Delivery

Position Description

CGI Philippines, Inc. is looking for a Director Consulting Delivery to join our dynamic team!

Your future duties and responsibilities

  • Manage a program or a consolidation of BPO / BPS service delivery accounts (such as back-office finance, data management, accounting, HR, customer service)
  • Manage effective internal / external client relationships within a defined area of responsibility
  • Responsible for fulfillment of contractual obligations / completion of deliverables within the assigned areas of responsibility
  • Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost / benefit analyses
  • Drive performance across all service delivery groups to meet and exceed SLAs and KPIs
  • Promote organic growth and expansion and responsible for maintaining his / her portfolio’s P&L performance
  • Maintain regular engagement with clients and meet with prospective ones; do client presentations
  • Financial Management
  • Create provision and stretches on revenue generation, Budget and expense management, Revenue monitoring and forecasting
  • Culture and Behavioral Management
  • Clearly communicates company objectives, priorities, policies and procedures
  • Engages with vendors, clients, and internal stakeholders
  • Required qualifications to be successful in this role

  • Candidate must possess at least a Bachelor's / College Degree in any field
  • Demonstrated strong management skills of more than 3 years at a director capacity and at least 12 years work experience preferably in the BPO setting
  • Extensive experience in running operations and / or service delivery, in a director capacity or at least in a senior leadership / management position
  • Has experience working in a multi-geography set-up preferably with European & North American client management exposure
  • Demonstrated strong ability to streamline processes, propose changes and think operationally and strategically to achieve business goals
  • Experience in leading or co-leading transformation initiatives
  • Build your career with us.

    It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

    At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

    All of our professionals benefit from the value we collectively create.

    Be part of building one of the largest independent technology and business services firms in the world.

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