Technical Business Analyst (Night Shift)
Willis Towers Watson
Taguig, Manila
5d ago

The Role

This Technical Business Analyst will be an integral part of a global team that will deliver technical solutions in a quality and efficient manner to clients around the world.

Focus will be data conversion, ongoing imports, retiree payroll system functionality and extract and other exports.

Performance Objectives : Excellence


  • Responsible for system configuration and testing during implementations and production support;ensures configuration and testing are completed according to specifications, defined standards, utilizing tools identified as best practices
  • Develops comprehensive test plans and executes testing for the different system components : web application, data imports, batch jobs, reports and extracts
  • Coordinates issues identified during testing with the system developers and pushes each issue thru to resolution
  • Performs impact analysis and regression testing on the different system components during release consumptions
  • Defines and updates system tables as needed
  • Works with team to identify project deliverables and meets established deadlines
  • Works with the team to resolve questions and issues requiring input from the client team or other Business Analysts
  • Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability
  • Follows national line of business processes and protocols for the deployment of base solutions
  • Participates in national line of business sessions and teams as requested
  • People

  • Works closely with the client delivery team to deliver the best results to the client
  • Participates in regular team meetings and consistently promotes teamwork in all daily activities
  • Coaches and trains internal members of the team on best practices, system-specific and client-specific knowledge
  • Clients

  • Communicates effectively with the client delivery team
  • Attends team or project meetings as appropriate to report project status or clarify requirements or timelines
  • Ensures configuration and testing are completed on time and on budget
  • Communicates status of tasks to the team as appropriate
  • Alerts lead consultants or project manager about out-of-scope work in a timely manner
  • Financial

  • Works with the team in helping achieve the financial goal for all clients
  • Assists in determining estimates for configuration and testing tasks as needed
  • The Requirements

  • Bachelor’s degree in Computer Science, Engineering, Management Information Systems or related area
  • At least 3-5 years of relevant work experience
  • Experience or training in : RDBMS, SQL, Web-based applications and tools
  • Strong SQL skills, able to create and to evaluate complex SQL statements / stored procedures involving complex relationships
  • Understanding of relational and conventional database technology; data modeling concepts, data mining, tools and techniques is preferred
  • Experience with test plan creation, testing procedures and test plan execution is required
  • Experience in the Financials, Human Resources or Benefits domain areas is preferred, but not required
  • Strong verbal and written communication skills in English
  • Experience working with the US is preferred
  • Ability to work on virtual teams with members from different geographic areas
  • Ability to multi-task, and be mindful of deadlines
  • Self-motivated and ability to remain focused on assigned projects
  • Committed to quality and continuous improvement
  • Amenable to work on a night shift schedule
  • Equal Employment Opportunity

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