Analyst Programmer
Sun Life
Taguig City, National Capital Region
3d ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description : Job Responsibilities

Job Responsibilities

The position is responsible for the maintenance of the digital applications in production, including tasks related to troubleshooting application issues and root cause analysis.

Must have business skills and technical IT knowledge in order to deliver application operations services.

Description of tasks :

  • Work on planning and execution of incident, problem, change and service requests within agreed SLA
  • May create and develop software solutions to the application including deployment to production
  • Manage ticketed query system (ServiceNow, Jira)
  • Maintaining and updating technical documents and procedures
  • Collaboration with multiple teams and vendors for production related activities
  • Regularly check on overall health of the applications supported
  • Job Category :

    IT - Technology Services

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