Technical Application Analyst
Eclaro Business Solutions Incorporated
Metro Manila / NCR, PH
22h ago
source : Monster

Responsibilities :

  • Help compile and deliver to CSM daily meetings (WIN)
  • Attend and deliver updates on carrier operations calls
  • Provide updates to carrier CSM on the daily hold files that are assigned to the CSA that is out of the office
  • Attends recurring calls with customers and carriers either scheduled or requested calls
  • Provide updates back to CSA in OOO email when they return
  • Raise red flag to management if things are not being completed by owners on the team
  • Performs case triaging for eExchange Production and route it to corresponding queue
  • Manage group renewal assignments and compile data and deliver updates to CSM for renewal dashboard
  • Qualifications :

  • Candidate must possess at least a Bachelor's / College Degree, any field.
  • Excellent multi-tasking skills required to carry out multiple cases at one time
  • Team player with strong analytical, problem solving, and communication skill
  • Great organizational skills and detail oriented
  • Applicants must be willing to work in Quezon City.
  • Applicants must be willing to work Night Shift.
  • Apply
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