Customer Service - Vietnamese Speaking
Whiterain Digital Technologies Inc
Makati, Philippines
4d ago

Whiterain Digital Technologies Incorporated is a leading BPO company specialized providing high quality and innovative services to the B2B and B2C markets.

Whiterain Digital Technologies Incorporated has been operating since 2013 by employees from Southeast and East Asian countries and has provided support to one of the biggest multi-national companies in Europe and Asia.

Based in Philippines Central Business District, Makati City . Whiterain Digital Technologies Incorporated is an innovative business process outsourcing company providing a variety of customer relationship management, technical support services, back office data management and information processing services, information technology and communication services.

Mission : To provide a reliable and value-base services with safe and convenient learning environment while contributing to a well balance life.

The company strive to be the best outsource service provider with the highest quality service.

Vision : To become a top global service provider in business industry with continuous growth and success.

The Role

You will be responsible for :

  • Handles all members’ queries / complaints via Live Chat, social media and other company communication tools.
  • Perform telemarketing or call to establish good relationship with existing and new member
  • Promotes products and provide quality services to achieve market dominance;
  • Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
  • Monitor members reactions and competitors activities through daily / weekly reports and submit to immediate superior;
  • Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.
  • Ideal Profile

  • You are fluent in English & Vietnamese to be able to interact with customers
  • At least 1 year of working experience in the related field is required for this position
  • Good communication skills and problem-solving abilities.
  • Can start immediately
  • What's on Offer?

  • Competitive salary and compensation benefits package
  • Increase in career ladder
  • Performance Salary Increase and Annual Performance Bonus
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