Healthcare Customer Service Representative
TeleTech
Bacolod, Western Visayas, PH
6d ago

Experience unparalleled working culture. Join Kincentric'sback-to-back Best Employer of the Year and deliver amazing with us everyday.

When everything’s connected, how we connect is everything and we’d like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Healthcare Customer Service Representative with TeleTech jobs in Robinson's Metro, Araneta St.

Negros Occidental, Level 2, Bacolod City, Philippines.

As a TeleTech Customer Experience Champion, You’ll Enjoy :

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive pay, bonuses and benefits you’d expect and maybe a few you didn’t
  • What You’ll be Doing

    Do you have a sincere sense of empathy and enjoy helping others? Health issues are life-altering whether its dealing with a loved one’s health issues or making decisions on coverages that best fit the individual’s needs and life-style.

    We'll train you to be a subject matter expert, so you can be confident in providing the highest level of service possible at a critical time in someone’s life.

    And we trust you already have the necessary ingredient that can't be taught - a caring, empathic, and supportive nature that will shine through as you help customers through some of the more difficult times in their lives.

    You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

    On a typical day, you’ll

  • Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
  • Open and maintain customer accounts and information
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Resolve customer technical issues with patience and understanding
  • Identify additional needs customers may have and help them to upgrade products or services
  • Positively participating in company events, and in weekly team meetings
  • Why You? What You Bring

    Connections are everything here at TeleTech . That means we connect with our customers, our teammates and most importantly with you.

    And the ability to connect yourself is what you bring to the table along with the following

  • Exceptional English verbal, conversational, and written communication skills
  • Ability to thrive in a dynamic environment
  • Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
  • Handy with MS Windows and other computer applications
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