Analyst Programmer (8)- MPMA L2
AIG Shared Services
Pasay City, Philippines
10d ago
source : ictjob.ph

JOB DESCRIPTION

  • Provide Level 2 / Level 3 type of support to APAC business partners
  • Provide technical support to customers, answer simple to medium questions on function and usage of Business Applications via the telephone, email,
  • Can bridge and facilitate communication among all the stakeholders (Regional, internal & external).
  • Provide initial application based technical support to APAC users mostly via email. Answer technical inquiries regarding the supported applications
  • Create, update and monitor tickets and email accordingly.
  • Generation and analysis of reports (Daily / Weekly / Monthly).
  • Create ticket via Service-now for the business partners related requests or issues.
  • JOB REQUIREMENTS

  • A related Bachelor's degree or equivalent work experience or similar IT related course
  • 2 years Java Knowledge & development experience.

  • Capable of Systems Analysis
  • Expericence in an IT environment
  • Have worked in an Insurance Industry prefered ( not mandatory)
  • At least 5 years production support experience
  • Confident in dealing with peers
  • Good oral, written, presentation and facilitation skills
  • Confidence in dealing with costumers with diverse cultures / nationalities
  • Can operate without management oversight
  • Developing a strong relationship with the Business partners is KEY to this role
  • Focus on Customer Satisfaction
  • Need to be a team player and take responsibility fir any assigned task
  • A related Bachelor's degree or equicvalent work experience or similar IT related course
  • Capable of Systems AnalysisHave worked in an Insurance industry preferred (not mandatory)
  • At least 5 years production support experience
  • Confident in dealing with peers
  • Good oral, written, presentation and facilitation skills
  • Confidence in dealing with customers with diverse cultures / nationalities
  • Can operate without management oversight
  • Developing a strong relationship with the Business partners is KEY to this role
  • Demonstrates ability to manage business users requests
  • Focus on Customer Satisfaction
  • Needs to be a team player and take responsibility for any assigned task
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