(IN) Server Operations Support
PH-National Capital-Quezon City
8d ago

IN) Server Operations Support

TTEC is seeking a Systems Software Support Technician to join our Enterprise Services team.

Our global IT organization supports the entire TTEC enterprise that encompasses over 40,000 users across our businesses aligned in four pillars -

Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :

The Systems Software Support Technician will be primarily responsible for troubleshooting and incident support of Microsoft infrastructure and virtualization technologies.

The individual must take ownership of incident and problem management to meet established service level agreements. The individual must interact with internal, customer, and third-

party teams for troubleshooting and incident response activities.

What you’ll bring to us :

  • Provide technical expertise regarding support of existing Microsoft platforms.
  • Document functionally best practice focused Windows server based solutions for use by Level 1 support technitians.
  • Interface with internal, customer, and third-party teams for troubleshooting and incident response activities Provide Tier 1 and 2 support for all Windows based systems and services (Exchange, Skype for Business, SharePoint, AD, DNS, DHCP)
  • Support the use of support tools, infrastructure monitoring capabilities, and automation of deployment / troubleshooting routines by Level 1 technicians
  • Consolidate and aggregate data from disparate systems to provide infrastructure intelligence that proactively addresses incident response requirements.
  • What skills you’ll need :

  • BA / BS in CS / IS or related degree or equivalent experience
  • 2 or more years of expertise installing, configuring and maintaining Windows Server 2003 / 2008 / 2012, VMware vSphere and MS Hyper-
  • on blade and rack-mounted servers from Dell, HP, IBM, Cisco

  • 2 or more years experience supporting Microsoft Exchange Server and Lync / Skype for Business in a multi-domain, enterprise environment
  • Microsoft Certified IT Professional or MCSE preferred
  • Strong and demonstrated experience with scripting (PowerShell, VBScript, etc.)
  • Detailed understanding of advanced Windows Services including : Remote Desktop Services, IIS, DNS, DHCP
  • Experience documenting process and creating KB’s for use by other support technicians.
  • Who We Are :

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

    Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-

    party agency or company that does not have a signed agreement with TeleTech.


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