Assistant Call Center Manaer (AYA13828)
Makati City, Greater Metro Manila
5d ago

Job Summary Accountable for the performance of the cluster.

Responsible for maintaining the program's efficiency metrics.

Duties / Responsibilities Fully implement and audit TOPS.

Analyze KPI, identifying issues and trends

Performs Root Cause Analysis and formulates and executes action plans to improve performance

Assists the CCM in executing account-wide initiatives Qualifications : At least 2 years Supervisor / ACCM experience

Strong performance management / TOPS background

Excellent program planning and execution skills

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

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