Dynamic Currency Conversion Program Coordinator
Visa
Pasay City, Philippines
4d ago
Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks. 

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

https://www.youtube.com/watch?v=uTgAg0SqU98&feature=youtu.be

  • Visa.com www.visa.com/diversity

  • Instagram: www.instagram.com/lifeatvisa 

  • LinkedIn: https://www.linkedin.com/company/visa

  • @VisaNews Twitter: www.twitter.com/visanewsTumblr: visacorporate.tumblr.com

  • YouTube:

    Technology and Innovation at Visa

    Life at Visa [playlist to be updated]


  • Job Description

    Position Summary

    Dynamic Currency Conversion (DCC) is the conversion of the purchase price of goods or services from the currency in which the purchase price is displayed to the cardholder's billing currency. That currency then becomes the transaction currency, regardless of the merchant's local currency. DCC is not a Visa service, but merchants can offer it through their acquiring bank or an approved third-party service provider.

    To ensure that all DCC transactions comply with Visa rules, Visa has established a global registration and certification program. Acquirers must register themselves, their DCC agents and all DCC-enabled merchant outlets. In addition, acquirers must certify their DCC solutions (i.e., any processes, including software, that enable merchants to offer DCC) with Visa.

    The DCC Program Coordinator is responsible for administering registrations for this program as part of the Processing, Testing and Configuration (PTC) Client Support team. PTC supports Visa clients on a wide range of services to optimize debit and prepaid portfolios, provides client configuration and testing services, and empowers both client-Visa and employee-Visa partnerships by recognizing and celebrating performance excellence.

    Job Scope

    This role is an individual contributor with a primary focus on operations. The DCC Program Coordinator identifies and resolves workflow issues and refers unusual problems to an appropriate specialist or manager for resolution. This person will assist in implementation of policies and procedures and provides feedback/input on resource requirements and allocation. Decisions in this role are guided by policies, procedures and the business plan. The DCC Program Coordinator will work independently and receive minimal guidance.

    Responsibilities

    This role administers the business processes related to the admittance and ongoing management of Visa clients in the DCC program.

  • Manages and tracks submissions for banks and merchants that want to participate in DCC. Communicates status of each submission to the appropriate internal partners.
  • Evaluates acquirers’ DCC solutions for compliance with Visa Rules. Using the International Transactions Guide as a reference, sends certification emails to those that pass, and details required supplemental information to those that do not.
  • Tracks annual merchant registration program, including: verification of information submitted by acquirers, logging the total number of merchants and maintaining the log on a SharePoint site.
  • Acts as subject matter expert on DCC program registration requirements, with understanding of regional differences in execution of program.
  • Establishes strong partnerships with and provides excellent customer service to program office, sales team, and Visa Rules team.
  • Tracks and updates billing requirements for new DCC acquirers on behalf of the product office.
  • Provides reasonable commitments to meet customers’ expectations based on established processes and SLA’s.
  • Negotiates and coordinates resources to ensure delivery on commitments.
  • Works independently with moderate guidance; makes decisions across breadth of DCC issues raised by client; using pre-defined parameters as guidance only and escalates as necessary.
  • Ability to formulate recommendations and refer cases to the product office manager for scenarios that are not commonly experienced in daily client interactions.
  • Assesses operational opportunities to increase service quality or efficiency; including necessary updates to documentation.
  • Provides project support as agreed between manager and the product office
  • Deliver timely and accurate monthly reports to stakeholders, identifying any variances and trends in program submissions.
  • Manage processes and documentation in various databases and historical data repositories.
  • Checking client documents for accuracy and compliance with Visa rules, communicating and explaining the results to acquirers
  • Other duties as assigned such as but not limited to managing the enrollment and client set-up process for various risk management products and services including Program Request Management, Visa Account Updater, Visa Risk Manager and Visa Strategy Manager, coordinating with and influencing key stakeholders as required
  • Tools Used

  • Outlook, including a shared mailbox
  • Visa Online
  • International Transactions Guide
  • Microsoft Dynamics
  • Visa Account Update (VAU)
  • Visa Risk Manager (VRM)
  • Compromise Account Management System (CAMS)
  • Program Request Management (PRM)
  • SharePoint
  • Profiler
  • Excel

  • Qualifications

  • Bachelor’s degree or equivalent work experience required and 5 year’s relevant work experience.
  • Must be able to take the initiative to resolve problems and meet deadlines for assigned work.
  • Must be comfortable “thinking outside of the box” and demonstrating innovative thinking as well as smart risk taking.
  • Excellent time management, organization, and planning skills are essential.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team. Ability to prioritize effectively and multi-task under strict deadlines.
  • Able to set priorities, influence others, and manage customer expectations.
  • Demonstrated success in customer relationship management.
  • Excellent English verbal, written, and interpersonal skills are required.
  • Experience using standard MS Office tools (e.g. Excel, PowerPoint, Word, Visio, etc.)
  • Ability to support Visa Clients during US/EU/AP/CMEA business hours as needed


  • Additional Information


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