Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
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Dynamic Currency Conversion (DCC) is the conversion of the purchase price of goods or services from the currency in which the purchase price is displayed to the cardholder's billing currency. That currency then becomes the transaction currency, regardless of the merchant's local currency. DCC is not a Visa service, but merchants can offer it through their acquiring bank or an approved third-party service provider.
To ensure that all DCC transactions comply with Visa rules, Visa has established a global registration and certification program. Acquirers must register themselves, their DCC agents and all DCC-enabled merchant outlets. In addition, acquirers must certify their DCC solutions (i.e., any processes, including software, that enable merchants to offer DCC) with Visa.
The DCC Program Coordinator is responsible for administering registrations for this program as part of the Processing, Testing and Configuration (PTC) Client Support team. PTC supports Visa clients on a wide range of services to optimize debit and prepaid portfolios, provides client configuration and testing services, and empowers both client-Visa and employee-Visa partnerships by recognizing and celebrating performance excellence.
This role is an individual contributor with a primary focus on operations. The DCC Program Coordinator identifies and resolves workflow issues and refers unusual problems to an appropriate specialist or manager for resolution. This person will assist in implementation of policies and procedures and provides feedback/input on resource requirements and allocation. Decisions in this role are guided by policies, procedures and the business plan. The DCC Program Coordinator will work independently and receive minimal guidance.
This role administers the business processes related to the admittance and ongoing management of Visa clients in the DCC program.