Backup and Storage Engineer
cxLoyalty
Manila, Philippines, PH
5d ago

Job Responsibilities :

  • Operational (Day-to-Day) ensure stability in the environment, responsiveness to service requests, adherence to processes, policies, and effective and timely communications with management and requestors.
  • Responding to Service Requests for file restores. Analyzing and evaluating each request for completeness, clarifying and confirming with end user for requirements, priority, and scheduling needs.
  • Coordinating as needed with long term storage service provider for any media recalls.

  • Responding to Service Requests for storage provisioning. Analyzing and evaluating each request for completeness, clarifying and confirming with end user or requirements, priority, and scheduling needs.
  • Abide by all Change Management, Service Management, and Incident Management processes and procedures.
  • Respond / remedy assigned Storage and Backup related incidents
  • Complete a daily operational review of all scheduled Backups. Open incident tickets for all backup failures and issues.
  • Ensure all incidents are communicated to Management in a timely manner. Engage vendors as needed for resolution, and engage the escalation process as required.
  • Complete a daily operational review of all managed storage devices for performance and capacity issues. Open tracking incidents as needed.
  • Engage vendors as needed for resolution, and manage the escalation process as required.

  • Engage and coordinate with support areas as needed to manage / clean up storage as required
  • Create and maintain documentation regarding backup architecture, devices (CMDB), software, maintenance agreements, and vendor contacts
  • Create and maintain documentation regarding storage architecture, devices (CMDB), software, maintenance agreements, vendor contacts
  • Maintain storage and SAN device firmware including software upgrades and patching
  • Troubleshoot hardware and software problems, takes appropriate corrective action and / or interact with IT staff or vendors in performing complex testing, support, recovery, and troubleshooting functions.
  • Perform software upgrades, apply patches and ensure physical security of data
  • Skills :

  • Strong communication skills both verbal and written
  • Experience maintaining multi-site backup environment
  • Strong organizational skills with attention to detail
  • Ability to prioritize and multi-task activities
  • Ability to work an on-call rotation
  • Ability to work occasional nights and weekends, if needed
  • Requirements :

  • Strong understanding of processes and is focused on quality
  • Experience working in a 24 / 7 production engineering organization
  • Strong organizational and analytical and troubleshooting skills
  • 5+ years solid experience in SAN & Backup systems
  • Experience working with third-party providers
  • Recent experience with Veritas NetBackup
  • Two or more of these technologies - Nimble, NetApp, 3PAR, Pure, EMC storage
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form