TECHNICAL SUPPORT (AFTER REGULAR SHIFT)
KMC Solutions
Makati City, PH
6d ago

The Purpose Driven Career Objectives of a role

We are seeking technically minded individuals who are able to think outside the box to join our growing support team. The position takes calls but will be responsible for system upgrades that is mostly scheduled after regular working hours.

DUTIES & RESPONSIBILITIES :

  • Escalating the technical concerns to proper authorities
  • Responsible for downloading CSV files to tool and copy to excel / google sheet
  • Responsible for downloading PDF reports
  • Responsible for scheduling the upgrades
  • Follow the standard policies and procedures
  • Update & maintain the Helpdesk Call Logging system (Zendesk)
  • CRM database management (Salesforce.com)
  • Enhance services and customer experience, products and revenue
  • Break-fix according to company standards
  • Contribute to and maintain the internal knowledge base
  • Adhoc projects as requested by the Client Services Manager
  • QUALIFICATIONS :

  • Excellent written & verbal communication skills
  • Excellent problem solving & troubleshooting skills
  • At least 3 years’ experience in a similar role working for an offshore company
  • Excellent customer service skills
  • Display a willingness to learn & a positive attitude
  • The ability to understand technical problems & deliver solutions
  • In-depth Windows & networking knowledge
  • Point of Sale experience will be highly regarded
  • High attention to detail
  • Ability to overcome obstacles and setbacks
  • A high degree of Customer Care
  • A high degree of self-motivation
  • KMC Careers

    If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

    We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events.

    We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

    KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling.

    We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

    Work with Us. Grow with Us.

    KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

    Our Culture

    At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment.

    We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

    We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

    Life within KMC : Work Hard Party Harder

    At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community.

    We believe mistakes are opportunities and that you should not present a solution without a problem.

    We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!

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