Business Process Associate
Manulife
Quezon City, PH
1d ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you.

Business Process Associate is responsible on inputting and verifying client’s application to the system, information included are personal, medical and financial.

They also determine necessary requirement and issue policy.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • College or University graduate of any course
  • A typing speed of 45 WPM with 98% accuracy.
  • Good oral and written communication skills.
  • Basic knowledge of computer system and use of Microsoft word / excel
  • Ability to understand simple insurance process and principles
  • Nice to Haves :

  • Clear, precise and structured written communication
  • Good understanding of etiquette for written communications (both email and chat)
  • Ability to proactively respond to business situations
  • On the job you will :

  • Validate New Business Register (NBR) Submission and ensure input of customer data / details are accurately captured into company systems.
  • Verify documents completeness and up to date (recent). To obtain further information for incomplete documents (follow-up documents).
  • Update and maintain the Accredited Investor’s Listing in company’s system.
  • Assist in training room booking through company’s training room scheduler.
  • Manage shared team mailbox for follow-up regarding e.g. Rejected NBR Submission and enquiring on NBR Submission Status.
  • Assist with data validation and document tracing.
  • Highlights any potential concerns / risks as per Compliance and Company’s Guidelines.
  • Perform ad-hoc duties assigned by Team Lead.
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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