Senior Customer Service and Admin | Customer Service and Sales | Dayshift
ZigZag Careers
Pasig, City, PH
3d ago

ZigZag is looking for a Customer Support Champion / Customer Service and Admin to join our team!

You will be working for a leading Australian Online Retailer managing several online retail websites using state of the art e-commerce systems.

We are a rapidly growing company and are looking for a talented Customer Service & Admin staff to help accelerate our growth.

We are an established company but pride ourselves on our fast-paced start-up culture."

Have you got what it takes to join the team?

RESPONSIBILITIES :

  • Sales Enquiries ' provide product advice and have specialist knowledge, taking and entering orders (phone, email, chat, social media, eBay)
  • Customer Service ' order status enquiries, tracking, faulty products / returns requests, product troubleshooting product advice, following up incomplete payments, returning missed calls / vmails (phone, email, chat, social media, eBay)
  • Admin ' managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
  • Phone calls only constitute about the 10 -15% of daily role ' but are critical to the business.
  • REQUIRED QUALIFICATIONS :

  • Smart and ability to learn quickly ' they will need to be generalists and wear many hats.
  • Really good American accent that is very clearly understood ' and can understand broad Australian accents.
  • Excellent English Skills - written and spoken
  • Confident, outgoing, engaging personality ' they need to be able to be respected and also have confidence to provide specialist advice on expensive purchases.
  • Need to be able to develop a rapport / relationship (not salesy) with customers and even joke on occasion. Need to be friendly and approachable.
  • Good attention to detail
  • Previous experience with Australian company real advantage
  • Candidates must be willing to work from Monday to Friday 6 : 30AM - 3 : 30PM or 5 : 30AM - 2 : 30PM
  • For Application : kindly send us your
  • Powered by JazzHR

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form