The Systems Support Specialist will provide first level of support to end users on various system issues and problems relating to hardware, software, peripherals of the company and possible network issues.
They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA per agreement with the client.
The Systems Support Specialist must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate department.
System Support Specialist is also responsible for system implementation and training clients from HQ or client site.System support specialists typically work in an office environment or offsite when there is an implementation, training or support that cannot be resolved remotely.
A typical day for a support specialist involves receiving user issues via a ticketing system or via phone or email, identifying core problems and solving them which may require 24 / 7 on call support.
Test system updates.Proficient with Windows 7, Windows 8 and Windows 10; Two to five years of hands-on experience working in an end-user desktop support role or computer operations environment required.
ERP or hospitality background is a plus.