The Customer Engineer is responsible to provide technical support to address issues with products and services, particularly when it comes to the end-user experience.
His / her responsibilities revolve around diagnosing technical problems, coming up with solutions for these problems, and developing plans to address these issues once and for all.
Duties & Responsibilities :
Perform server related installation tasks Installation of OS and Applications
Perform server-related configuration and management tasks Users, Filesystems, Window Settings etc.
Plans and Implements server and application upgrades, maintenance fixes, and vendor-supplied patches.
Addresses and resolves assigned incidents in a timely escalation
Collaborate with external entities (e.g vendors) on trouble tickets / filed cases.
Develop and maintain installation and configuration procedures.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Perform periodic performance reporting to support capacity planning.
Configure CPU, memory, and disk partitions as required.
Perform Server Hardware Installation, Configuration, and Troubleshooting.
Perform Server and Workstation Operating System Backup and Imaging.
Provides post-sales maintenance support on Sun / Oracle servers and Solaris operating system at customer locations
Troubleshoots and replaces FRU level of Sun hardware and EMC Clarion storage
Performs preventive and proactive maintenance
Configure and install Unix / Linux servers
Qualifications : Education :
Must be a graduate of BS Computer Science, Information Technology, Engineering, or any computer-related course
0-2 years’ experience related to the requirements
Must have at least basic knowledge in Linux, server, and storage management
Skills & Competencies :
Attention to detail and good problem-solving skills.
Good communication and presentation skills, problem solver, interpersonal and team-oriented
Must be amenable to work in Makati or in Carmona Cavite.
Amenable to rotational shifting schedule.