Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
JOB PURPOSE / MISSION / SUMMARY :
Maintains and upgrades business processes and ERP (Enterprise Resource Planning) IT functionality. This includes serving in the following two key support capacities : (1) Second-
level global ERP production support and (2) Supporting Global Process Owners in continuous improvement to ERP.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS :
I. PRODUCTION SUPPORT
Super user Support Provides training to ERP - BPC first-level support (super-users) Provides second-level production support to ERP -
BPC users and business process owners Receives, investigates and resolves escalations from super-users Provides experienced and detailed functional knowledge of ERP - BPC
Bug / Configuration Fixes Configures and makes changes in system Helps identify and resolve integration issues Acts as primary support for configuration management for incidents Works with appropriate business users and IT technical resources to ensure efficient and effective resolution of errors
System Control and Monitoring to ensure uninterrupted business operations Controls ERP / BPC organizational structures and key data elements Defines, schedules and monitors batch jobs and system integrity reports Works with appropriate business users and IT technical resources to support and ensure efficient and effective batch job processing
Repository of expert knowledge in system / process Maintains and updates ERP - BPC process and training documentations Develops reports for operational and performance analysis.
II. SUPPORT AND DEVELOPMENT OF ERP APPLICATIONS
Obtains understanding of ERP / BPC functionalities and functionalities of SAP bolt-on applications, whether currently owned or included within Lexmark ERP landscape, to support business requirements and continuous improvement initiatives.
Minor Change Requests Provides system design and implementation methodology expertise Reviews proposed design solutions to identify impacts Reviews and assess ERP / BPC future release functionality
Projects, upgrades and ERP / BPC quarterly releases Provides support for ERP / BPC releases and upgrades, which includes understanding changes and managing related testing requirement before implementation into production environments Supports implementation
Business Roll-outs Testing Super-user program management User training
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES :
SUPPORT AND DEVELOPMENT OF ERP APPLICATIONS Knowledge in BPC, SAP, BI - reporting application tools Knowledge and proficiency in key tools / systems (such as SAP Solution Manager, Rally, Quality Center, and Service Now) required to support ERP landscape
PRODUCTION SUPPORT Appropriate level of finance business and supply chain knowledge to effectively understand and support processes Able to communicate technical information to non-
technical audience Good analytical (root cause analysis) and problem solving skills
PERSONAL CREDIBILITY Able to maintain confidentiality on sensitive information Able to work in a cross-functional team with diverse background Ability to effectively multi-
task and prioritize items in order to complete tasks efficiently and within expected timelines. Good project management skills Effective training and work session facilitation capabilities Effective English language skills, verbal and written communications Able to disseminate information appropriately
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS :
Education : Bachelor of Science Degree (Accounting or Business Administration)
Experience : At least 3 years either in Finance or Supply Chain within Lexmark