At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference.
With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
Together as one team, we are Here to move. Responsibilities Act as the first point of contact to employees & line managers across Schenker’s business in Asia Pacific and the Americas, working to resolve general employee queries where the HR portal-based employee or manager self-services cannot provide an answer.
Assess cases assigned to the HR Advisory, reprioritize if necessary, resolve and close the case documenting the solution in the Case Management Tool (ServiceNow) and ensure its communication to the requesting employee or manager.
When contacted via phone, log the case in the Case Management Tool (ServiceNow), documenting the employee requirements and prioritizing the case Escalate, when necessary, more complex inquiries or issues to members of the HR Service Delivery, Local HR, Centers of Expertise (CoEs) or HR Business Partners Review the HR cases assigned to the HR Advisory, understand the employee needs and request additional information through the Case Management Tool from e.
g. HR Service Delivery Specialists, CoEs, or local HR and HR Business Partners if necessary Always try to solve cases on first contact, avoiding unnecessary escalation steps Support the development and maintenance of an HR knowledge database (HR processes, policies, inquiry symptoms and solutions) to ensure efficient query resolution and facilitate knowledge transfer.
Work in conjunction with other HR Advisory or GBS team members to identify, define and address GBS HR services improvements (e.
g. to improve productivity, efficiency and quality of the HR Advisory services). Qualifications EDUCATION Bachelor’s Degree of any 4-year course EXPERIENCE Has at least 1 year of HR Generalist experience (Workforce, Advisory, Compensation and Benefits) Experience in handling core HR systems (TalentSoft, SAP HR, or other), SharePoint & case management tools (ServiceNow or other) desirable Payroll experience is nice to have Experience handling telephony system (Cisco, Ring Central) SKILLS / KNOWLEDGE Basic Microsoft Office knowledge required (Word, Outlook, Excel, and PowerPoint) HR experience desirable Ability of self-reliant, conceptual and accurate working Ability of analytical and structured thinking Strong communication skills and team-minded Ability to work under high pressure and to set reasonable priorities Capability to analyse and structure complex issues BUSINESS UNDERSTANDING Cultural adaptability Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast paced environment