Cebu Based | TSR (DL)
RIGHTRecruit Corporation
Cebu City, Central Visayas, Philippines
1d ago
source : Kalibrr, Inc.

Job Description

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Work with customer service manager to ensure proper customer service is being delivered
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Minimum Qualifications

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's / College Degree, any field.
  • No work experience required.
  • Willing to work shifting schedules
  • Willing to work in IT Park / Cebu Business Area
  • No relocation package available
  • Apply
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