Title : IT PMO Project Manager
Ttec is seeking an experienced IT PMO Project Manager to join our Global IT PMO team
Our global IT PMO Organization supports the Global IT Team, in providing services to the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing :
The Position of IT - PMO Project Manager is a project role within the IT PMO Delivery Team. This position is critical to the success of the IT PMO Delivery Team, and has a solid career path into senior project leadership roles within the IT PMO.
This position manages the initiation, planning, execution (including managing and controlling), and closing of small to large projects within the IT PMO Managed Project Portfolio, following the defined IT PMO Project Delivery Lifecycle.
Key Role Responsibilities will include :
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.)
Project Delivery Accountable for Quality Delivery Manage the Project Scope Create and manage a detailed Project Schedule Manage the Project Budget (Future State) Drive Project Activities Communicate Risks and Manage Issue Resolution Follows the defined Project Delivery Process (PDLC)
Project Leadership Define Team Interactions Set Expectations for All Stakeholders Manage / Resolve Conflict and Uncertainty Collaborate with Project Delivery Partners Maintain a neutral presence within the project team
Voice of the Project Primary source for Project Information Partner for the Business Owner / Sponsors Coordinate all communication for Project Team Engaged with all Project Stakeholders / Sponsors Responsible for regular Project Status Updates
Facilitates the capturing and prioritization of project requirements
Leads, plans, schedules, tracks, and manages project deliverables, goals, and milestones; adjusts project plans and / or resources to meet changing needs and requirements Assesses risks and creates strategies for risk mitigation and project contingency planning Designs and maintains project documentation Identifies and resolves project issues;
ensures appropriate communication to project stakeholders Creates and executes project work plans and revises as appropriate
Manages project scope and the change control process as appropriate
Develops project plans and team assignments Directs and monitors daily work of teams including progress toward goals Identifies resource needs and secures as needed Provides day-to-day direction and oversight over project engineering teams
Monitors, reviews, and / or appropriately escalates functional, quality, and timeline issues
Develops and executes procurement management plan in association with Procurement and the vendor management plan
Ensures project plans and all project documents are complete, current, and appropriately stored
Delivers engaging, informative, well-organized presentations Assists customers remotely over the phone using remote control software or in person
Performs other duties and responsibilities as assigned including but not limited to : Holds / attends team meetings, phone conferences, and training as needed Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
What you’ll bring to us :
4+ years of Project Management Experience Minimum of four (4) years’ experience managing IT projects / programs Experience with projects in multiple technologies and functions required Demonstrated experience in resource management and change management techniques preferred
Project Management Institute - Project Management Professional Certification (PMI-PMP) is a plus.
Proven experience in a project management position, using standard SDLC / PDLC practices
Demonstrated ability to transfer skills and knowledge to a high performing team
Ability to integrate and align strategy across functions, processes and teams
Proven ability to implement improved business processes working in a dynamic and fast-paced environment with tangible results
What skills you’ll need :
Implementation, technical design, and process improvement project experience
Excellent oral, written and interpersonal communication skills
Demonstrated stakeholder management and enterprise relationship building experience
Proven ability to organize and prioritize personal tasks and activities and those of project team members as necessary
Demonstrated strengths in organization, reasoning, critical thinking, and problem-solving skills along with attention to detail
Expert computer skills and proficiency in MS Project required; proficiency in MS Word, Excel, PowerPoint, SharePoint and Outlook required
Commitment to TTEC’s Core Values of Lead Every Day, Do The Right Thing, Reach For Amazing, Seek First To Understand, Act As One, and Live Life passionately, with the ability to demonstrate them positively and proactively to our customers, teammates, managers, and vendors in everyday performance and interactions
Who We Are :
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.
We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.
Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.
Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations #LI-GJ1
Lead Everyday Do the Right Thing Reach for Amazing Seek First to Understand Act as One Live life Passionately
Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. #LI-GJ1