l Professionally receive customer service calls l Respond to customer questionsl Resolve customer issuesl Encourage usage of hotel accommodation and restaurantsl Record and verify accurate information on all calls l Obtain and update customer informationl Obtain possible customer leadsl Data entry and maintenance of customer / potential customer data basesl Maintain records of telephonic interactionsl Follow up customer calls where necessaryl Offer up-
sells and cross-sells to callers for reservations and bookingsl Positively and respectfully communicate with customersl Maintain consistent, reliable attendance standardsl Maintain company and client confidentialityl Multi-
task by adjusting from one type of call to another without loss of efficiency, composure, or knowledgel Complete call logs and call reportsAdditional tasks may be required to perform as directed by the supervisor or by Senior management.
l Fluent both in MANDARIN and ENGLISHl Clear, professional, and positive verbal communicationl Possess the ability to work independentlyl Possess basic computer skillsl Must be willing to learn and improve in all skill areasl Customer service experience in a telemarketing / customer service environment preferred, but not requiredl Possess a university degreel Flexible work schedulel Strong interpersonal skillsl Ability to effectively manage timel Independent and self-
motivatedl Excellent verbal and written communication skillsl Excellent customer service skills and sales skillsl Good analytical skills