Customer Experience Specialist - September 16, 2019
5d ago


Are you looking for an amazing job with an attractive package that rewards your outstanding skills?

Our client is an American multinational company leading the hospitality industry and connecting people to unique travel experiences at any price point in more than 33,000 cities and 192 countries with world-

class customer service and a growing community of users.

Teledirect Philippines is looking for enthusiastic, passionate and smart Customer Experience Specialists that can provide personal and efficient solutions for our client’s travelers’ experiences.

Overview of the role

  • Provide friendly and efficient service to the hospitality community of our client
  • Be the first point-of-contact to handle and resolve customer concerns
  • Respond professionally to inbound phone calls including urgent situations
  • Identify and escalate issues appropriately
  • Research information and troubleshoot problems using available resources
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
  • We are looking for

  • Completed at least 2 years of university tenure
  • Minimum of 6 months BPO tenure
  • Neutral-to-native American English Proficiency
  • Customer service, multi-tasking and critical thinking are REQUIRED
  • Technical aptitude & ability to pick up new technology quickly
  • Must be available for a regular 40-hour work week including weekends & holidays
  • Amenable to work rotating shifts (morning, mid, & night shifts)
  • Should be willing to work in Ortigas Center or Rockwell Business Center - Sheridan
  • What we offer

  • Very competitive salary package
  • Performance incentive monthly (up to 30%)
  • 25% night differential rate
  • 15 Vacation Leaves with carry-over
  • 15 Sick Leave with conversion
  • Health insurance on Day 1 of employment
  • Group Life Insurance on Day 1 of employment
  • Government contributions
  • 13th Month Pay
  • Employee Referral Bonus
  • and much more!

    Job Segment : Telecom, Telecommunications, BPO, Technology, Operations, Research

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