Service Desk Analyst
Collabera Technologies Private Limited Inc
Eastern Visayas,Metro Manila / NCR, PH
6d ago
source : Monster

Shift Schedule : Shifting

Location : Manila and Cebu

Experience : at least 6 months of experience

Excellent Communication Skills

Willing to start ASAP or 15 days

•Processes and resolves customers system incidents and requests using technical and service knowledge

•Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents

•Performs initial level diagnosis of problems and incidents and resolving them when appropriate

•Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services

•Ensures proper documentation for all problems, incidents and requests

•Follows up on actions and resolution of incidents to ensure customer satisfaction

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