Movilizer Technical Support Professional
Honeywell
32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila, CENTRAL LUZON, 1630, Philippines
1d ago

Innovate to solve the world's most important challenges

THE FUTURE IS WHAT WE MAKE IT

Movilizer Technical Support Professional

Philippines

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers.

When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future.

Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future.

And our global opportunities are endless for you to grow and get recognised for your passion to perform.

We are currently seeking a Movilizer Technical Support Professional to join our Honeywell Connected Enterprise team in our Luzon, Philippines office.

Reporting to the Technology Support Manager your focus will be analyzing and solving complex Movilizer technology platform related problems, primarily in the area of mobile applications and cloud technology.

Key Responsibilities :

  • Provide prompt and courteous 24x7 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction to internal staff and external customers while documenting and recording all activity according to departmental standards
  • Handle highly complex technical queries from customers and partners in professional technical roles by troubleshooting, researching and recreating issues end to end in an environment of distributed systems including mobile devices, clouds, and customer back ends.
  • Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and troubleshoot software application issues at a code level, by stepping through the application logic for programs (proprietary Movilizer languages).
  • Develop and test small emergency software fixes in Movelets and back end integrations based on best practice approaches and communicate these to partners and customers.
  • Design, develop, test, document, and maintain tools and templates for advanced troubleshooting analysis
  • Provide software development assistance (sometimes as a billable service) to other certified solution development partners
  • Propose, improve, and publish knowledge management articles to continuously build and improve knowledge base
  • Application of functional and technical module knowledge for SAP PM / CS (Plant Maintenance / Customer Services), SAP MM (Material Management) and / or SAP DSD (Direct Store Delivery), SAP FSV (Field Service Vending) in support for the Movilizer standard products, their implementations and customizations.
  • Remotely access customer and partner SAP systems to understand / analyze / troubleshoot system specific configurations and customizations of SAP PM / CS, SAP MM and / or SAP DSD, SAP FSV
  • Replicate reported problems or problems that have been analyzed in customer systems in our internal SAP system landscape
  • Abstraction of issue scenarios to create SAP unit and scenario test templates that can be reused for fast reproduction of similar issues
  • Debug SAP modules, Movilizer Connector, Scenario implementations and their customizations
  • Key Experience & Capabilities :

  • Bachelor’s degree in computer science, information technology, engineering, or any related field preferred
  • Minimum of 2 years working in a software support function preferred
  • SAP Technical Skills in SAP ABAP
  • About Us

    The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years.

    We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally.

    Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

    Discover More

    We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover.

    Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com / us / en /

    If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

    The future is what we make it. So join us and let’s do this together.

    Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

    For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

    Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

    For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .

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