Marketplace Executive
Zalora
Muntinlupa-Cavite Expressway, Philippines
3d ago

As Marketplace Executive, you will become part of a high-performance team and bring great fashion and lifestyle offerings and experiences to Zalora’s customers.

You shape, develop, and manage the relationship with Zalora's brand partners under the Marketplace business model.

Responsibilities :

Operates as Marketplace growth driver and Category Owner

  • Reports to Head of Marketplace under the Marketplace Business Unit within Commercial Department
  • Effectively manages brand / seller relationships with understanding and strategy of desired outcome
  • Acts as the external and internal main point of contact for accounts under his / her portfolio
  • Act as primary point of contact for all seller related escalations and maintain constant communication
  • Full ownership of specific category to be assigned and responsible for growing Sales and Profitability generated by accounts / categories under his / her portfolio
  • Critically analyze sales performance to identify action points and threats to drive topline revenue
  • Actively contributes to the critical path / scale-up actions plans
  • Develops an understanding of the influences of own department on the wider Zalora business and anticipates how other departments and stakeholders can impact own area
  • Identify potential brands / suppliers that are eligible and capable to transition to a hybrid / marketplace set-up / operating model
  • Supports and contributes to "transition" negotiations whenever necessary (e.g. outright model to marketplace model, consignment model to marketplace model)
  • Participates in cross functional projects especially when existing sellers are involved
  • Facilitate seller growth by advising sellers on how to optimize their offering through sales management, brand management, production optimization, product pricing and selection
  • Works with sellers to deliver relevant listing on the site, increase width and depth of relevant assortment, and drive seller participation in marketing campaigns, promos and other growth initiatives
  • Delivers regular brand review to Tier 1 sellers and senior management interpreting performance using a detailed understanding of the key commercial levers of trade
  • Completes and supports all facets of contract re-negotiations with existing sellers
  • Keeps the Head of Marketplace fully informed at early stages of re-negotiations with existing sellers so that decisions can be taken when necessary
  • Monitor the operational performance of brands / sellers to ensure compliance to delivery timelines, to ensure customer satisfaction meet Zalora’s standards
  • Liaises with Vendor Management / Operations team and brands / sellers to ensure smooth delivery of goods ordered
  • Escalates issues to Vendor Management any potential operational / logistics issues foreseen and initiate discussion with brands / sellers to address challenges to meet the contractual Service Level Agreements
  • Manages proper resolutions and identifies / recommends process improvements
  • Monitors and meets Key Account Management KPIs. Any risk to KPI or OKR achievement should be raised to the Head of Business Development in a timely manner
  • Is a Seller Center "Super User", troubleshooting product uploads and provides order management guidance to brands / sellers whenever necessary
  • Initiates seller re-training whenever necessary, works with the Onboarding Manager to manage the internal process of re-training, and measures results post-training
  • Can speak knowledgeably about ZALORA and GFG structures, objectives, plans, customers, competitors, business and department strategies, brand strategy and market trends
  • Uses clear customer focus to identify opportunities for improvements / expansion to the customer experience with ZALORA
  • Works with other Commercial stakeholders to share information on overlapping key brands (i.e. brands / sellers on hybrid model), ensuring that the customer is offered a well-rounded brand representation across all product areas from ZALORA
  • Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate, regularly reads market research data and spots new business opportunities
  • Where applicable and appropriate, utilizes sourcing opportunities through competitive shopping, attending trade shows / product exhibitions where necessary
  • Actively contributes to assortment strategy by identifying potential assortment from existing pool of MP sellers and benchmarking with competitors
  • Liaises with brands / sellers to encourage and influence development of the product range / assortment that's most relevant to the end consumers
  • Liaises with sellers to identify best sellers and key trends as opportunities both pre-season and in-season
  • Influences sellers to builds a cohesive product range by sharing recommendations on target market, price points, styles, etc.
  • so that it is credible to the customer

  • Collaborates with the Marketing team in the planning and building Marketplace marketing campaigns
  • Initiates, innovates and drives change on how product is showcased to the customer through discussion with key business stakeholders and immediate team member with the support of relevant data
  • Identifies promotional opportunities to motivate further sales growth and convinces accounts under his / her portfolio to participate in order to create an exciting retail environment for the customer
  • Develops negotiation skills; demonstrates creative negotiations with suppliers / brands in order to achieve targets
  • Act as intermediate between ZALORA's Customer Service team and the brand / seller using Freshdesk for customer inquires related to Commercial
  • Ensures supplier / brand clearly understands the entire Marketplace process, and obtains the supplier’s input where appropriate
  • Is fully aware of any product legal requirements and ensures sellers meet requirements
  • Requirements :

  • Embodies ZALORA's values of :
  • We are customer centered
  • We act like owners
  • We strive for excellence
  • We work and have fun as a team
  • We maintain unwavering integrity
  • We keep innovating
  • Actively drives engagement within the MP team, identifying areas of improvement in order to build a safe, supportive and fun working environment
  • Work hard, work fast, work smart, work creatively and have fun
  • Driven above and beyond in order to scalably grow the business unit
  • Takes ownership of own development
  • Creatively solves challenges in order to overachieve business and department targets
  • Demonstrates pragmatic and professional behaviour at all times
  • Proactively seeks mentors / team members / colleagues for their own development
  • Demonstrates a clear understanding of their own areas of opportunity / development and drives relevant growth
  • Shares their knowledge and experience openly with team members
  • Demonstrates a clear understanding of their own areas of opportunity / development by being the driving force and motivation behind their own personal development plan (PDP)
  • Learns to accept and deliver constructive feedback and implement change when and where necessary
  • Shares their knowledge and experience openly with team members
  • Is solution orientated and overcomes challenges in a time efficient and agile manner, and offers this support to colleagues
  • The ZALORA Story

    ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

    ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals.

    Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

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